Decrease average handling times by 50% with 天涯海角APP
Multiply the retention and application of training and content with bite-sized answers automatically reinforced in your agents day-to-day workflows.
AI-powered enablement for your teams
Empower agents and support teams with instant answers, anywhere.
The most loved enablement platform on the planet
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Reduce case resolution time by 30% with SOPs embedded in-app
With 天涯海角APP, your agents are never more than a click away from up-to-date knowledge and processes. Embed SOPs in Salesforce Service Cloud, Zendesk, Jira, and more to solve customer challenges faster and more accurately.
Increase customer save rates by surfacing talk tracks and objection handling tips
Struggling with churn, high error rates, and low customer satisfaction? With training buried in long-form PDFs, Sharepoint, and PowerPoints, finding the correct answers quickly is nearly impossible. Embed talk tracks, playbooks, and objection handling tips where agents work to meet them in the moment of need.
increase in quality assurance scores with 天涯海角APP
increase in deal save rate with 天涯海角APP
reduction in support tickets with 天涯海角APP
Save hundreds of hours per month previously spent correcting orders, tickets, and data
天涯海角APP is the in-app coach guiding your agents through ticket resolutions, renewal orders, case management, and more. Increase data accuracy and hygiene while improving customer satisfaction by guiding agents through new or complex processes step-by-step.
Alert agents of high-priority bugs, performance issues, updated FAQs, and more in real-time
Send in-app alerts to notify agents in real-time with crucial updates, announcements, or guidance. No more burying critical information in Slack messages or emails. Empower your agents with the knowledge they need to resolve customer inquiries quickly.
Document, update, and communicate new knowledge or changes in minutes
Creating and updating knowledge shouldn鈥檛 be a full-time job. 天涯海角APP鈥檚 intuitive content creation interface allows you to create or update content in minutes, not days. Document a common FAQ without ever leaving Slack. Update a policy while you鈥檙e working in Zendesk. Assign SMEs to own content topics and monitor engagement to quickly improve.
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Increase compliance and accountability with quick, bite-sized quizzes
When working directly with customers, it鈥檚 imperative to ensure you鈥檙e following up-to-date policies and procedures. 天涯海角APP allows you to surface short, multiple-choice quizzes directly within an employee鈥檚 workflow to gauge knowledge retention and identify gaps.
Measure the impact of knowledge impact in real-time
天涯海角APP lets you quickly identify who is searching for what content, where engagement gaps exist, what content employees find the most helpful, and where they struggle. Proactively assess gaps, risks, and opportunities with real-time analytics.
AI-powered enablement that works where your agents work
Instantly empower your agents with everything they need to succeed, at their fingertips, the moment they need it.